North America Workforce Management Software Market, 2017-2022

The workforce in the North American region has been increasing over the past couple of years. In this region, the focus is more on increasing the efficiency and productivity of the labor. This is because countries like the USA and Canada are developed countries with slow but steady growth after the economic recession. The economic recession hit the countries in the North American region really hard but since then, the focus on improving the productivity of the labor force has gradually increased. Workforce management software has helped in this matter, in increasing the usefulness of the present labor force.

Good productivity is the key to the success of any organization. Enterprises are striving hard to enhance the productivity of their employees, reduce costs and improve business process efficiency. They are increasingly adopting solutions which help them to achieve this goal.

Workforce maagement software solutions help in addressing these concerns with features like several features like HR Administration, talent management, labor budgeting, workforce tracking and several others. Increasing adoption of ERP solutions and focus on productivity are some of the driving factors contributing to the growth of this market. The usage of these solutions is not limited to any particular industry vertical. Instead, the adoption rate is growing across the enterprises operating in different sectors.

Some of the major vendors mentioned in the report are SAP, Oracle, Kronos, ADP, Hydra Management and Reflexis.


  • Workforce management encompasses field service management that includes elements like, demand management, workforce scheduler, workforce dispatcher and mobile solutions.
  • The intention behind using the workforce management software is to make the company’s workforce as productive as possible, reduce labor costs and improve the customer service.
  • There are some other vendors like Better Plan, Asure Software, Calabrio, Conrep, Sierra Data Systems and Kappix who are serving the market with their unique offerings.

“The workforce management software includes features like payroll and benefits, HR administration, employee self-services, time and attendance, performance management, forecasting and scheduling, labor budgeting, workforce tracking, and others.”

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